FREQUENTLY ASKED QUESTIONS

We're here to help.

Have a question about our vintage designer pieces, authenticity, shipping or returns? We've gathered the answers to our most frequently asked questions below.

OUR COLLECTION

Absolutely. Authenticity is at the heart of Curionish. Every piece in our collection is carefully sourced through our trusted suppliers and undergoes multiple authentication checks before being offered for sale.

Our items are checked through an independent authentication intermediary and carefully examined by our own team. Each bag comes with our Curionish verification label.

Learn more on our Authenticity page.

Each product listing includes a condition description and photographs showing the actual item.

We carefully document relevant signs of wear, imperfections and any known repairs so you can shop with confidence.

Visit our Condition Guide for more information.

Yes! All product photos show the actual item you will receive. Need additional pictures or details? Feel free to contact us.

As our pieces are vintage and pre-loved, original accessories may not always be included. Any available original dust bags, boxes, receipts or additional accessories will be mentioned in the product description.

As our collection consists primarily of vintage and pre-loved pieces, signs of wear are completely normal.

These may include scratches, discoloration, corner wear, interior marks, hardware tarnishing or other age-related imperfections. Any significant imperfections or known repairs will be disclosed in the product description.

Looking for a particular designer piece? We'd love to help you find it! Simply visit our Source on Request page and fill out the form with your wishes. We'll see what we can find for you. ♡

Click here to submit your sourcing request.

SHIPPING & DELIVERY

We offer international shipping to selected destinations. Available shipping options will be displayed at checkout.

Delivery times depend on your location and selected shipping method. Once your order has been dispatched, you will receive a confirmation email with tracking information.

For more details, please visit our Shipping & Delivery Policy.

If your package is lost during transit, please contact us at info@curionish.com.

We will investigate the issue with the shipping carrier and arrange an appropriate solution in accordance with your consumer rights.

Orders shipped outside the European Union may be subject to import duties, taxes and customs fees. Any additional charges are the responsibility of the customer and are not included in our prices or shipping costs.

We recommend checking your country's customs regulations before placing an order.

RETURNS & WARRANTY

As a small business, we put a lot of love into every vintage piece we source and ship. We kindly encourage thoughtful purchases, as returns take time and impact the environment. Not sure about an item? We're always happy to provide extra details or photos before you order. ♡

You have 14 days after delivery to exercise your right of withdrawal.

Read more on our Return & Refund Policy.

No, we do not offer an additional commercial warranty on our items. All our pieces are pre-loved or vintage, with some dating back 30 to 40 years.

We carefully document visible signs of wear and imperfections in our product descriptions and photographs, so you know what to expect before purchasing. Please keep in mind that every vintage piece has lived a previous life.

ORDERS & PAYMENTS

We offer secure payment methods, which are displayed during checkout. Available options may vary depending on your location.

Please contact us as soon as possible if you wish to cancel your order. If your order has already been dispatched, you can follow our return procedure in accordance with your statutory rights.